Before our products are shipped each item is carefully inspected and packaged so that it arrives to you in perfect condition. All local parcels are shipped via Ta Q Bin (Yamato Logistics) and international parcels are shipped via DHL to ensure that your purchase is delivered as quickly and as safely as possible.

This Shipping policy forms part of the MYBU website terms and conditions.

Local Shipping in Hong Kong

We currently offer free local shipping within Hong Kong for orders over HKD 300!  Items ordered and paid for will ship after 2–5 business days, unless otherwise noted in description of product.

After leaving our facility, Ta Q Bin typically delivers in 1 business day. You will receive an email notification from us that contains tracking information once your order has been shipped.

In the event that an item is out of stock, we will notify you by email as soon as possible to re-arrange delivery. 

International Shipping

At the moment, we offer our entire range of soy candles for international shipping only. Reed diffusers and room & linen sprays are excluded from international shipping.

If Customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that International orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is completely out of our control. 

Shipping Charges

Shipping charges are calculated within the shopping cart. Simply add a product to your shopping cart and select your destination. Your shipping price and approximate delivery timeframe will be displayed. Shipping is calculated at the end of your transaction.

Delivery Times

To avoid delays in receiving your parcel, we suggest that you have the item delivered to an address where someone will be available to sign for it. Best to use a work address so you get it quickly. Our couriers may contact you prior to delivery; so input a valid mobile phone number at checkout. PO Boxes are accepted.

Order Issues

If you have any problems with your order, please don’t hesitate to contact us.

Please keep in mind that the products you are buying are handmade and 100% natural so they tend to have variations from batch to batch (eg: slight color variances, minimal differences in appearance of candle tops).

Please note that as we load our candles with 25 ml pure plant-based essential oils to give you the maximum scent throw, the high ratio of oil to soy wax formula may cause candles to produce slightly uneven textures or a clotted wax look after candle use. This is absolutely normal and part of the natural look from burning the candles.

Damages: If you receive a damaged item, contact us immediately at hi@mybucandle.com. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.

Returns

We hope that you are happy shopping at MYBU. Our products go through a rigorous inspection before shipping to ensure the order arrives at your doorstep smoothly.

As such MYBU accepts returns of incorrect or defective items in its original condition within 14 days of purchase. Returned goods must be unopened, unused and in a re-saleable condition; for example, the item must have all its packaging, wrapping and protective seals intact.

If you are unhappy with your order, simply email us within 14 days of purchase at hi@mybucandle.com with a returns request and we will guide you through the process.

The goods are your responsibility until they reach us, therefore for your own protection we recommend you get proof of postage with tracking link as we can only refund on receipt of the unwanted goods.  If a returned product is faulty, we will refund the original delivery cost and the postage paid by you to send it back to us.  

Kindly note that MYBU is not responsible for additional shipping expenses for returns & exchanges. We do not bear responsibility for compensation of returned packages lost in transit without proof of delivery to MYBU.

P A Y M E N T

We offer secure online ordering and accept Visa, MasterCard, American Express, and PayPal.